Pilot

Keep clients informed at every step

Transactional appointment notifications are live. Additional engagement tools — reminders, follow-ups, and reactivation — are in development.

Available now

Live

Transactional email notifications

Pet owners receive email updates when you acknowledge, confirm, propose an alternative time, or decline their appointment request. Your team is notified of new requests.

Real-time inquiry status

Pet owners see a live timeline of their request — submitted, acknowledged, confirmed, or declined — directly in the PetMyDear app and web account.

Coming next

Planned

Appointment reminders (email and future SMS)
Post-visit follow-up messages
Client reactivation campaigns (with consent)
Custom notification preferences per location
In-app push notifications for mobile owners

SMS messaging is listed as planned and is not currently available. We will not claim SMS is live until it is.

Notification principles

All notifications sent through PetMyDear follow these rules:

Transactional notifications only — never promotional content in appointment emails
Unsubscribe honored within 24 hours for non-transactional messages
No marketing promotions bundled inside appointment confirmations
No cold outreach to pet owner email addresses by practices
Distinct sender identity; no impersonation of your clinic

Get started with appointment requests

Client notifications are included with your free listing.

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